Welcome to our Real Player info page.

We want you to be able to enjoy our online presentations. If you're having problems, hopefully some of the advice below will help.

We've chosen Real Networks Real Player to host our online streaming movies. So,
First things first: Make sure you have the correct player: ALL our online movies require free RealPlayer 8 or higher,  If you don’t have it click here & select FREE RealOne Player at page bottom.  (Note: If you choose to purchase (or already own) the Real One Plus Player, you'll be able to download and view our movies at your leisure.)

Below is a list of some common problems. If you don't find what you're looking for, then: click here to visit the Real Player 8 documentation page.

Common Problems

#1) If the video appears to come through consistently, but runs slowly/choppy, try closing all other programs. The Real Player will happily use all system resources you can give it.

Also, If the Real video seems sluggish, try choosing a different viewing time of day. There may be excessive internet traffic connecting from your network or ISP, from the Real server, or on the internet in general.

#2) another solution to sluggish playback: your Real Player may not be correctly configured for your internet connection speed. To check your speed setup: While the player is open, Select Tools then> Preferences. When the dialog box appears, click on the Connection category, then set the bandwidth/connection speed so that it corresponds with your computer's 'configuration.'

#3) Real Player movies might not play if you are behind a firewall. Ask your network administrator if there is a way around the firewall. (though, in most cases, there is no solution.)

#4) Make sure you're connected to the Internet. Check your modem, or cable/DSL connection. Also, check if your Internet Service Provider (ISP) is not down or 'offline'.

#5) Sound issues: Real Player's sound works in conjunction with the Wave Out controls of your sound card. Check your master volume control and make sure the volume is turned up and that nothing is muted.

#6) Last, but not least; make sure you're system is 'up to speed.'
Recommended System for Real Player software:
- 233MHz Intel Pentium II processor
- 64MB of RAM
- 28.8Kbps modem (audio only)
- 16-bit sound card and speakers
- 65,000-color video display card set to display at 800x600 (video)
- Windows 98, Windows 2000, Windows ME, Windows NT 4.0
- IE 5.0 or later
 

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