|
FREQUENTLY ASKED QUESTIONS
ORDERING & SHIPPING QUESTIONS
How much does shipping/handling cost for US customers?
What does shipping/handling cover?
How long will it take you to ship my order and for me to receive it?
What's the fastest way for me to receive my order and
how much extra does it cost?
How do I pay by check or money order?
What charge cards do you accept?
What do our customers say about us?
What is your return policy?
Is it safe to send you my credit card number?
Can I place my order by phone, fax or email?
How do I place my first order & create an account?
What is the smallest order I may place?
Ordering instructions for INTERNATIONAL CUSTOMERS
Do you ship to my country?
How can I pay in dollars?
How do I know what your price is in my country's money?
How long does it take to receive my order?
Do you stock PAL video tape formats?
PRODUCT & MISCELLANEOUS
QUESTIONS
Why should you buy from
ABRACADABRA MAGIC rather than our competitors?
How do you have such low prices?
Will I be able to perform the magic tricks I
ordered?
Is there anyone to help me after I buy from you?
How do I find specific items?
ORDERING & SHIPPING QUESTIONS
How much does shipping/handling cost for US customers?
(top)
If your order is :
| $ 25.00
to $ 45.00: |
|
$ 8.95 |
| $ 45.01
to $ 65.00: |
|
$11.95 |
| $ 65.01
to $ 75.00: |
|
$12.95 |
| $ 75.01
to $100.00: |
|
$14.95 |
| $100.01
to $150.00: |
|
$18.95 |
| $150.01
to $199.99: |
|
$19.95 |
| $200.00
to $299.99: |
|
$26.95 |
| $300.00
and above: |
|
$29.95 |
What does shipping/handling cover?
(top)
Unlike most stores where we as customers push our cart and pick our own orders, we are providing this for you. This cost covers order entry, picking of your order, checker who verifies items are picked correctly, packer, then pack checker who verifies items are packed safely, packaging and shipping cost. This charge is much less than our cost. While labor and shipping has risen 120% over the last 10 years, we have only increased our charge by $1 twice during the same period and absorbed the balance of increases ourselves.
How long will it
take you to ship my order and for me to receive it? (top)
WE SHIP FAST!
Orders paid by charge card or MONEY ORDERS ARE SHIPPED within 48
hours of receipt. (This means 2 business days). This applies to
products in stock.
Money orders are available from post offices, banks, convenience
stores. Make payable to Abracadabra Magic.
INTERNATIONAL MONEY ORDERS MUST BE IN US
DOLLARS, and list a US BANK or they will be returned.
Orders shipped by 1st class or Priority Mail are usually received
2-4 days from date of shipment.
Orders shipped via FedEx Ground generally arrive within 1-5 days of shipment.
USPS Media rate (used for orders
of mostly books, tapes, paper and card tricks): 2 to 14 days.
FedEx Express upgrades: 2nd day
service: 2 business days. Next day service is costly but is available.
You must call us with your order, and after determining the weight
we can quote the extra cost.
What is the fastest
way for me to receive my order and how much extra does it cost?(top)
FedEx 2nd day service is available for most states. We receive and offer great
discounts off FedEx's usual rates. This incurs an extra charge
in addition to the regular shipping/handling fee. It's available
for as little as $12.88 to commercial addresses and $14.88 to residential
addresses additional over regular shipping charges (cost is determined
by size, weight, geographical location and whether the address is
residential or commercial)! If you are paying by check, hold mailing
your check until you receive the additional charges from us by email.
We'll respond within one business day.
As most orders that are not
predominantly books, videos, paper or card tricks are shipped 1st
class or PRIORITY MAIL at no extra cost
and only take 2-4 days to be received from date of shipment, it
usually is not necessary to upgrade
to FedEx. Note that 1st class & PRIORITY
MAIL delivery days are NOT guaranteed, while FedEx IS GUARANTEED
to most areas of the US.
How do I pay by check or money order? (top)
After you place your order, select checkout.
At one point, you will be shown a page with 4 payment options: MasterCard,
Visa, Discover and check/money order.
You will choose check/money order as form of payment. You will then
submit an order and receive an invoice. Print out the invoice and send it with your check. US CUSTOMERS - IF UPGRADING YOUR ORDER TO FedEx OR ORDER G# PRODUCT CODES (SUCH AS FLASH ITEMS) wait for our email with the FedEx surcharge amount added.
What charge cards do you accept? (top)
We accept MasterCard, Visa and Discover.
What do our customers say about us? (top)
Efren Diaz, College Park, Maryland:
"No other company I have dealt with has impressed me as much
as Abracadabra Magic. From the first time I ordered from you, you
made me feel as though I am truly a valued customer. Everything from
your fast shipping to your truly amazing policy of sending merchandise
even if the total was not fully enclosed. You care about your customers
and for that I say thank you."
Steve Bradstreet, San Antonio, Texas:
"My product was damaged in shipping. In less than a week,
I got a replacement. Now THAT'S CUSTOMER SERVICE! Thanks."
Lincoln
Hayes, Columbus, Ohio:
"...Just a note. This is the first time I have EVER bought
anything online. I am very pleased with your help and will be checking
your website alot in the future"
Robert Sorah, Mechanicsville Virginia:
"The fact that Abracadabra Magic offers free tchnical advice after
your purchase is a great service and a real plus doing business with
you."
Is it safe to send you my credit card number? (top)
YES. All credit card information is encrypted
& transmitted through our secure server, so that it cannot be
read as the information travels to us. In the unlikely event of
unauthorized use of your credit card, most banks either cover all
charges that result from unauthorized use or may limit your liability
to just $50.
Can I place my order by phone, fax or email? (top)
If you prefer, you may order by phone 8:30AM to 6:00 PM Eastern Standard Time, Monday through
Friday: 732-805-0200 or by fax 24 hours: 732-805-0604.
For email/fax orders: If you are concerned about security, send the credit card number
in two separate emails or faxes (first email or fax contains the
first two sets of numbers, the second email or fax contains the
second two sets of numbers plus expiration date, and the credit
card bank's billing info for us to match: Name & address
if different from shipping and telephone
number on file with your bank). Also include your DAYTIME
PHONE NUMBER in case we need to call you about your
order.
How do I place my first order & create an account? (top)
Placing an order with ABRACADABRA is easy. There's no need to create an account first.
You can shop first and add items to your cart. When you are ready
to checkout, you will be prompted to create an account or order
without an account.
What is the smallest order I may place? (top)
Our minimum order is only $25.00 worth of merchandise before adding shipping/handling
charges. We haven't raised the minimum in over 15 years!
INTERNATIONAL CUSTOMER QUESTIONS
Ordering instructions for INTERNATIONAL CUSTOMERS
How do I know what your price is in my country's currency? (top)
Use our free Currency Converter found on the bottom of every page or CLICK
HERE
Do you ship to my country? (top)
We ship all over the world! If you see your country listed when you are completing
our shipping address form, then we ship to you! When we receive
high volumes of fraud from specific countries, these countries are
removed from the list. In this case, please email us to place your
order. We would require US DOLLAR money orders only for these countries.
How long does it take to receive my order? (top)
From date of our shipment, USPS takes from 4 to 10 days, and FedEx from 2
to 7 days, according to your distance from the US. We can't guarantee
the delivery time, these estimates are provided by the carrier.
Your customs may delay delivery by several days.
Do you stock PAL video tape formats? (top)
Unfortunately, we don't. If you are
ordering a video tape, we only stock VHS format, however some tapes are
available in PAL format and can be special ordered (this will delay
shipment of your order from 10 to 30 days for us to obtain the PAL
version). If you require PAL only, when placing your order, type
"REQUIRE PAL TAPES" in the special instructions
box on the shipping page that will appear as part of the checkout
process. Some publishers have a higher price for PAL format. We
will email you with the estimated wait time and if the price is
different.
PRODUCT & MISCELLANEOUS QUESTIONS
Why should I buy from ABRACADABRA MAGIC? (top)
Abracadabra Magic has grown to be the Worlds' Largest
Magic Trick Supply Company with OVER 110,000 customers. There
must be a reason! Unlike our competitors, our strict criteria
means we select only 1 or 2 magic tricks out of every 10 we review.
ALL magic tricks must be easy to do (otherwise
our copy will state "requires several hours to learn"),
do exactly what our descriptions state, and instructions must be
clear and easy to follow. BE AWARE! Most
of our competitors do NOT spend the time we do. They'll
put anything on their site if it reads well and will sell. That
means it can be difficult to learn or do, and you will be disappointed
if you order from others. We count on your REPEAT business!
That's why we've been in business for 40 years!
When you buy from Abracadabra Magic you have our guarantee
that every trick has been reviewed by a professional, experienced magician before it makes it onto
our site!
Established in 1966, Abracadabra Magic is one of the OLDEST magic shops, manufacturers and
distributors in the WORLD! Almost no one selling on the net
has the experience we do! For 40 years, we have been a proud member of the MAGIC DEALERS
ASSOCIATION. We GUARANTEE each trick's description
is EXACTLY what your audiences will see when you follow the easy,
secret instructions supplied with each magic trick. Why risk
buying your magic from anyone else?
How do you have such low prices? Other sites sell many of the same tricks for so
much more! (top)
When you buy from Abracadabra, you buy DIRECT FROM THE MANUFACTURER. We
manufacture over 80% of the tricks we sell. By buying direct, you
save from 20 to 50% or more compared to other sites!
Will I be able to perform the magic tricks I ordered? (top)
We have tricks for magicians of all skill levels! If you are a
beginner, select magic tricks from the "BEGINNERS
category". If the magic tricks are for a child select
your magic tricks from the "TRICKS BY AGE category",
selecting based upon your age range. These age
ranges not only have to do with ability based upon age, but
upon hand size and how much patience a child would have to
learn a lengthy routine. So PLEASE stay within the
age ranges recommended. Our President, who has been performing magic
for over 45 years, has accurately selected the tricks within these
ranges.
We have sold thousands of each of our magic tricks over the 40
years we have been selling magic tricks, and our customers
have successfully fooled
and entertained their friends with our great tricks. Unlike
some of our competitors, all our magic tricks come with easy to
understand instructions. If a trick has very basic instructions,
we have recommended a book and/or a video, underneath the main trick's
description, that you may consider purchasing to give you more
detail and allow you to perform MANY ADDITIONAL TRICKS with
this same trick! In addition, when we think it necessary, we include
BONUS INSTRUCTIONS explaining the method more clearly and
additional tricks you can do with the prop. You get these BONUS
INSTRUCTIONS only from Abracadabra!
How do I find specific
items? (top)
Our keyword search box is found at the top left, above our category buttons,
and is located on every page of our store. When you find
an item that interests you, click the picture or name of the item
to see its product detail page.
For best search results, use fewer words, rather than more. For example, if you are
looking for the Rising Card deck,
do NOT type the full name. Instead try just "rising". If you receive too many
results, then try "rising card". We might have several rising or rising
card tricks, but the word deck might not be used in our name!
Is there anyone to help me after I buy from you? (top)
ONLY from Abracadabra Magic! LIFETIME FREE TECH SUPPORT from pro
magicians!
If you need any assistance before OR after purchasing, just give us
a call! We are always HAPPY to help our customers.
What is your return policy? (top)
Abracadabra Magic stands behind all defective merchandise 100%! We will even exchange
for the same item promptly and reimburse for your return shipping. Just advise us
within one week from date of receipt.
Once you receive your order, however, we have revealed and you have learned secrets.
Therefore, our products are not returnable. This is the same policy that most software suppliers
have - and almost all magic trick suppliers follow this policy.
Except for revealing the secret, if you have a question about any trick you wish to purchase, please
contact us before purchase and we will be most happy to help. Examples
of some good questions, which would be relevant to your needs:
1. Can I do it close up? (ALL tricks that use SMALL objects can be
performed close up).
2. Is it, or does it work, the same as (name of trick you already have)
3. Is it suitable to perform for children?
4. Do I need to wear a jacket?
We have successfully made magicians
out of thousands and thousands of customers in the more than 40 years we've
been in business! Our customers do and have included well known
magicians such as DAVID COPPERFIELD and JEFF MCBRIDE. Remember though,
there is no such thing as "real magic" - all tricks are
ILLUSIONS - and we GUARANTEE your audience will see
you perform our magic tricks EXACTLY as described.
Choose carefully by reading the information
we provide about each trick. For more info on this, see our Will
I be able to perform the magic tricks I ordered? answer above
If your question hasn't been answered
here, click here
and send us the question.
|
